Description

Company Operating Name: YGF Malatang Hotpot
Business Address: 1609 Pembina Highway, Winnipeg, MB
Job Title: Counter Service Attendant / Front Counter Staff
Terms of Employment: Full-time or Part-time, permanent
Language of Work: English
Work Location: On-site at the restaurant
Wage: Starting from $17.00 per hour + tips
Benefits: Tips, staff meal or employee discount

Duties

The Counter Service Attendant / Front Counter Staff will be responsible for providing customer service and supporting daily front-of-house operations in a counter-service malatang restaurant. Main duties include:

• Greet customers and explain the restaurant’s ordering process when needed.
• Assist customers with selecting ingredients from the food display area.
• Weigh selected food items and process customer orders accurately.
• Confirm customers’ soup base, spice level, and flavour preferences.
• Operate the POS system and process payments by cash, debit card, credit card, or other accepted payment methods.
• Answer customer questions about menu items, ingredients, allergens, pricing, and restaurant procedures.
• Refill water, sauces, condiments, disposable supplies, cutlery, bowls, napkins, and other front counter items in a timely manner.
• Maintain cleanliness and organization of the food display, sauce station, counter area, dining area, and customer service areas.
• Clear used dishes, bowls, utensils, trays, and other items from customer tables.
• Wipe and sanitize tables, chairs, counters, and other customer-facing surfaces.
• Monitor dining area cleanliness and ensure customers have a clean and comfortable environment.
• Communicate customer orders and special requests clearly to kitchen staff.
• Support other team members during busy service hours.
• Follow food safety, hygiene, sanitation, and workplace safety procedures.
• Perform other related duties as assigned by the supervisor or restaurant manager.

Qualifications

Education:
Completion of high school is required.

Experience:
Minimum 1 year of previous work experience in customer service, restaurant service, cashier, front counter, food service, or a similar role is required.

Language:
Fluent English communication is required. The employee must be able to communicate with customers clearly and smoothly, answer questions, explain ordering procedures, and handle customer service situations without communication barriers.

Additional Requirements:

• Must be reliable, punctual, and able to maintain stable attendance.
• Must be friendly, patient, and professional when dealing with customers.
• Must be able to work in a fast-paced restaurant environment.
• Must be able to stand for extended periods.
• Must be able to work evening and late-night shifts as required.
• Must be able to follow instructions and work as part of a team.
• Must be able to maintain cleanliness and follow food safety standards.

Location