Description
We are seeking a customer-focused and organized Automotive Service Advisor to join our team. The Service Advisor acts as the primary point of contact between customers and the service department, ensuring a smooth and professional experience from vehicle check-in to delivery.
Duties
Greet customers and assess vehicle service needs Schedule appointments and manage repair orders Clearly explain recommended services, maintenance, and repair timelines Communicate with technicians regarding vehicle diagnostics and repair status Provide accurate estimates for labor and parts costs Keep customers updated throughout the repair process Handle customer concerns professionally and efficiently Ensure all documentation and invoices are completed accurately Maintain strong customer relationships to encourage repeat business
Qualifications
Previous experience in automotive service advising and customer service preferred Strong communication and interpersonal skills Knowledge of automotive systems and maintenance procedures Ability to multitask in a fast-paced environment Strong problem-solving and organizational skills Ability to work collaboratively with technicians and management