Description

Job Title: Real Estate Operations Manager (NOC: 10019)   About the Job Position Summary We are seeking an experienced and highly organized Real Estate Operations Manager to oversee and coordinate the operational activities of our residential real estate portfolio. The role works across real estate investment, development, property management, financing, and project operations. The successful candidate will improve operational systems, coordinate property transactions and financing, manage municipal and regulatory matters, monitor portfolio performance, and help ensure projects move efficiently from acquisition through stabilization and ongoing operations. This position requires strong real estate and operational knowledge, financial awareness, excellent organizational skills, and the ability to coordinate multiple projects and stakeholders simultaneously.

Duties

Real Estate & Portfolio Operations

• Coordinate property acquisitions, transitions, development projects, and dispositions from initiation through completion.
• Oversee operational processes for residential properties, including short-term and long-term rental assets.
• Coordinate with property managers, contractors, vendors, lenders, legal representatives, investors, and other stakeholders.
• Manage acquisition and closing processes, ensuring required documentation and operational requirements are completed.
• Prepare and coordinate Letters of Intent, Joint Venture Agreements, Offers to Purchase, Assignment Agreements, and other transaction-related documentation in conjunction with legal counsel.
• Maintain project pro formas, financial projections, and investment analyses for acquisitions and development opportunities.
• Monitor project schedules, milestones, budgets, risks, and deliverables; coordinate due diligence and maintain complete project documentation.
• Support portfolio growth through new acquisitions, partnerships, and investment opportunities.

Systems & Process Management

• Develop, implement, and continuously improve operational policies, procedures, workflows, and Standard Operating Procedures (SOPs).
• Identify operational bottlenecks and implement practical solutions to improve efficiency, accountability, and scalability.
• Lead the implementation and optimization of Monday.com, Buildium, and other operational management platforms.
• Develop and maintain automated workflows, project boards, dashboards, reporting systems, and process automation.
• Establish operational KPIs and reporting frameworks to measure performance across projects and properties.
• Train and support team members on company systems, workflows, and operational procedures.
• Evaluate and implement technology solutions that improve communication, project management, reporting, and organizational efficiency.

Financial & Transaction Coordination

• Coordinate documentation required for project financing, lender approvals, progress draws, and investor reporting.
• Coordinate project progress draws and confirm lender requirements and funding have been completed.
• Coordinate deposits, project fees, investor contributions, receivables, and other project-related financial requirements with the Accounting team.
• Establish and administer required trust and banking accounts for project completions and client closings.
• Review project financial performance, vendor invoices, and supporting documentation to identify cost-control opportunities and confirm work completion.
• Assist Accounting with property tax, utility, municipal deposit, and other property-related reconciliations.

Municipal & Regulatory Coordination

• Act as a primary operational liaison with municipal departments and utility providers for property-related matters.
• Coordinate Lot Grade, Water & Waste, utilities, property tax accounts, damage deposits, licensing, inspections, and other municipal requirements.
• Track municipal deposits and refunds across the portfolio and coordinate recovery following project completion.
• Investigate discrepancies involving property taxes, utilities, municipal charges, or deposit accounts and coordinate resolutions.
• Coordinate utility transfers, ownership changes, meter readings, authorizations, billing matters, approvals, licenses, inspections, and permits.
• Maintain accurate records of municipal correspondence, approvals, deposits, refunds, and account changes.

Stakeholder & Executive Coordination

• Build and maintain professional relationships with property owners, investors, joint venture partners, lenders, vendors, and other stakeholders.
• Serve as an operational point of contact for project and portfolio matters and resolve operational issues in a timely manner.
• Prepare operational, financial, project, and portfolio performance reports for executive leadership.
• Analyze operational and financial information to identify risks, trends, and opportunities for improvement.
• Work directly with the President on business planning, operational priorities, special projects, and company growth initiatives.
• Coordinate across Accounting, Construction, Property Management, and other departments to ensure projects and properties operate efficiently.

Qualifications

• 5+ years of experience in real estate, property management, construction, real estate development, project management is required.
• Bachelor’s Degree in business, operations, or a related field is required.
• Strong understanding of real estate transactions, property operations, development, and project management.
• Experience managing multiple projects, priorities, and deadlines simultaneously.
• Experience coordinating with clients, investors, lenders, legal professionals, contractors, vendors, and municipal departments.
• Experience implementing or optimizing property management, project management, or operational technology platforms.
• Strong working knowledge of Monday.com, Buildium, or similar operational management systems.
• Strong financial and analytical skills, including project budgets, pro formas, financing documentation, and operational reports.
• Excellent organizational, communication, problem-solving, and time-management skills with strong attention to detail.
• Ability to work independently while collaborating effectively with executive leadership and cross-functional teams.

Location